Limitation of Source Labs LTD’s Liability

1. Source Labs LTD will not be liable to you for any loss or damage caused by Source Labs LTD or its employees or sub-contractors in circumstances where:
2. There is no breach of a legal duty of care owed to you by Source Labs LTD (or its employees or sub-contractors); or
3. Such loss or damage is not a reasonably foreseeable result of any such breach; or
4. In respect of any increase in the loss or damage resulting from your actions.
5. Nothing in these Terms & Conditions shall exclude or limit Source Labs LTD’s liability for:
6. Death or personal injury caused by the negligence of Source Labs LTD and/or its employees' negligence; or
7. Fraudulent misrepresentation by Source Labs LTD and/or its employees.

Variation of these Terms & Conditions of Use

1. Source Labs LTD reserves the right to vary these Terms & Conditions of Use from time to time. Such variations become effective immediately upon the posting of the varied Terms & Conditions on the Website. By continuing to use the Website you will be deemed to accept such variations. You should therefore check the Website from time to time to review the then current Terms & Conditions. These Terms & Conditions were last updated in February 2021.

Booking Terms & Conditions for Source Labs LTD:

1. Your contract will be fulfilled by Source Labs LTD.
2. Upon booking you will be sent a Services Agreement which will list your payment schedule. The Services Agreement Contract is legally binding and by signing it, you agree to obey the Terms & Conditions as described.
3. Failure to comply with the Payment Schedule may result in a restriction to your platforms and account and/or legal action being taken.
4. No work shall be carried out by Source Labs LTD until any required deposit has been received and the relevant information has been provided.
5. Source Labs LTD will not be held liable for any incorrect information or incorrect instructions sent from the Client.
6. Once an order has been completed and signed off, Source Labs LTD reserves the right to charge for amends at a fixed day rate unless previously agreed in the Services Agreement or because the amends arise from a mistake made by a member of the Source Labs LTD team.
7. Upon enquiry you will be offered a complimentary 30 minute initial phone or video consultation at a time convenient for both parties.
8. This shall be followed by a proposal and quote which will be provided free of charge.
9. Should you decide not to use Source Labs LTD but go ahead with any part of the proposal (in part or in full) then a £400 consultancy fee will be charged which must be paid within 30 working days. Failure to comply will result in legal action.
10. Upon booking you will be required to sign a Services Agreement which is a legally binding document. Your full payment details will be included and once signed cannot be amended.
11. This set up fee or initial down payment is non-refundable and is non-transferable to other products and services.
12. Where a set up fee or initial down payment is required in order to secure the services of Source Labs LTD, no work will be authorised until this payment has cleared.
13. When you agree to these terms and conditions you confirm that you are authorised to purchase and to accept these terms on behalf of that entity.
14. Where your payment schedule indicates monthly payments, you will be invoiced by Source Labs LTD on a monthly basis and payment will be required within 14 days of the date of the invoice. Payment can be made via BACS or Direct Debit.
15. Where your payment schedule indicates a full and final balance, you will be invoiced by Source Labs LTD upon completion of the project and payment will be required within 14 days of the date of the invoice. Payment can be made via BACS.
16. It is the client’s responsibility to check all details on the booking documentation and Source Labs LTD will not accept liability for any errors which have not been raised in writing by the client at the time of booking.
17. Source Labs LTD shall not be held liable for, nor held accountable for any work or services provided by suppliers not booked or authorised by Source Labs LTD.

Right to Refuse Orders

We reserve the right not to fulfil, and to cancel, orders if we are unable to obtain payment authorisation from the issuer of your payment card, or in the event of obvious inaccuracies or mistakes in the prices that have been advertised to you.

Marketing

You acknowledge and accept that we have the right to use your name and/or company name and images from your event as part of ongoing marketing and public relations. These announcements will not be disparaging or otherwise adverse to you or your business.

Cancellation Policy

1. Where Source Labs LTD is under a monthly retainer as set out in your Services Agreement, notice of cancellation must be provided by the Client in writing 30 days before you wish to end the agreement.
2. Where Source Labs LTD is undertaking project work and a 50% initial payment has been made, this will be retained by Source Labs LTD. A request to cancel the order must be made by the Client in writing and the Client will then become liable to cover any additional costs incurred by Source Labs LTD (including time and products) which will be charged at a day rate of £800 per day over and above the initial payment.
3. Should a project miss deadline due to something out of our control, payment in full will still be required in accordance with your Payment Schedule. Such causes include, but are not limited to: power failure, Internet Service Provider failure, acts of God, epidemic, pandemic, civil unrest, fire, flood, droughts, storms, earthquakes, collapse of buildings, explosion or accident, acts of terrorism, acts of war, governmental action, any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or any other event that is beyond the control of the party in question.
4. Cancellation must be mutually agreed by the Managing Director of Source Labs LTD with written confirmation provided within 2 days.

Entire Agreement

1. This contract is the entire agreement between the parties on its subject matter. This contract takes precedence over any prior agreement or contract between the parties, including any terms and conditions you may have tried to impose on us.
2. Neither party may rely on a prior statement or representation (including innocent and negligent representation).

General

1. These Terms & Conditions shall be governed by, and construed in accordance with, English law and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms & Conditions unless Source Labs LTD shall elect to bring proceedings in the courts of the country of the user’s residence or of principal place of business.
2. These Terms & Conditions, as varied by Source Labs LTD from time to time form the entire understanding between us. Headings in these Terms & Conditions are for convenience only and will have no legal meaning or effect.
3. No delay or indulgence by Source Labs LTD in enforcing the provisions of these Terms & Conditions shall affect Source Labs LTD’s rights under them nor shall any waiver Source Labs LTD’s rights operate as a waiver of any subsequent breach.
4. No right, power or remedy conferred upon or reserved for Source Labs LTD is exclusive of any other right, power or remedy available to Source Labs LTD provided either under these Terms & Conditions or as a matter of law and each such right, power or remedy shall be cumulative.
5. You may not assign sub-license or otherwise transfer any of your rights or obligations under these Terms & Conditions.
6. If any provision of these Terms & Conditions is found to be invalid the invalidity of that provision shall not affect the validity of the remaining provisions of these Terms & Conditions, which shall remain valid and enforceable.
7. Nothing in these Terms & Conditions shall operate to exclude liability that cannot as a matter of law be excluded and in particular, and notwithstanding the limitations of liability set out above, our liability for death or personal injury caused by our negligence shall not be excluded or limited in any way.

Complaints Procedure

1. Complaints must be received by email to info@sourcelabs.digital within 5 days of the issue arising.
2. The complaint will be investigated fully and a response in writing will be provided along with any actions within 14 working days.
3. Should no communication be received within these deadlines, the project will be deemed a success and no correspondence will be entered into.
4. Any negative reviews or derogatory comments posted online on any platform without initial correspondence with Source Labs LTD will be deemed as libel and will be dealt with by our legal team.